Contact Us
Email the editorial team at [email protected]. We read everything that arrives, and we aim to reply within two working days. This page explains what we can help with, what we cannot, and where to go instead when your question is really about your own casino account rather than our research.
Most messages we receive come from readers comparing Paysafe casinos not on GamStop — usually about deposit methods, cash-out rules or bonus terms. Those questions are worth asking, because prepaid vouchers behave differently from a debit card at almost every stage of the process.
What to include so we can actually help
- The casino brand you are asking about, spelled as it appears on the site.
- The page on Non Gamstop Casinos you were reading, if your question relates to something we published.
- The specific term in question — a wagering multiple, a withdrawal cap, a bonus expiry window — copied from the operator's own terms where you can find it.
- The date you saw it. Offers change without notice, and we date our findings for that reason.
Please do not send us account numbers, card details, voucher PINs, passwords or copies of identity documents. We have no way to act on them and no reason to hold them. A Paysafe voucher code sent by email is effectively cash handed to whoever reads the message.
Where we can and cannot intervene
We are an independent comparison and review publisher. We do not operate casinos, hold funds, process payments or control anyone's account. That boundary matters most when something has gone wrong.
| Your enquiry | Best route |
|---|---|
| A factual correction to one of our reviews | Email us with the detail and the date you checked it |
| A bonus term we described inaccurately | Email us — we re-verify against the operator's terms page |
| A delayed withdrawal or a frozen balance | The casino's own support, then its published complaints procedure and named dispute body |
| Identity or source-of-funds documents rejected | The casino's verification team directly |
| Wanting to stop gambling | GAMSTOP, GamCare and the tools on our responsible gambling page |
| Advertising, partnership or commercial contact | Email us with the proposal in the first message |
How our commercial relationships work
Some links on lorachealth.co.uk are commercial, and we may earn a commission when a reader opens an account through them. That funds the research. It does not buy a position in our rankings, and it does not stop us publishing a limitation next to an operator's headline offer. If you think a write-up reads as though it were paid for, say so in an email and point to the sentence — that is exactly the kind of message we want.
Our editorial ratings are our own judgement of terms, transparency and range. They are not customer-review scores, and we make no claim to have tested deposits, withdrawals or gameplay ourselves. Everything is researched and verified against published terms as at 2026.
Three operators readers ask about most
These come up repeatedly in our inbox, usually around prepaid deposits and bonus conditions. Details below are the advertised offers; always read the operator's own terms before committing money, as they change.
Betmica
Top of our list at an editorial rating of 10.0, largely because the advertised package — 570% up to £5,700 plus 270 free spins — is structured across multiple deposits rather than dangled on one. Readers contact us about it more than any other brand, and the recurring question is whether a Paysafe voucher qualifies. Voucher eligibility for bonuses is set by each operator, so check the excluded-methods clause before you pay in. The limitation: a headline percentage that large is rarely reachable at a sensible deposit size, and the wagering requirement attached to the full package is the number that decides whether it is worth anything. Prepaid vouchers also cannot receive withdrawals, so you will need a second method on file.
Kikibet
Rated 9.9, with 350% up to £5,555 and 300 free spins. It earns its place here because the sterling-denominated ceiling removes one variable for British readers — no conversion guesswork on the cap itself. Free spins are the part people misread: winnings from spins normally carry their own wagering multiple and often a separate cash-out limit. Against it, a 350% match still means a substantial bonus balance chasing a wagering target, and game contribution rules will usually count slots fully while table games count at a fraction or not at all.
Betninja
Rated 9.8. The offer is plainer — £1,000 bonus and 100 free spins for new players — and that is precisely why we include it. A flat, sterling-figure welcome is easier to price than a four-figure percentage, and readers who want to understand what they are agreeing to often prefer it. The drawback is that a smaller headline gives you less room if the wagering multiple is high, and like every operator on this page it sits outside the Great Britain licensing regime, so the consumer protections differ from a UKGC-licensed site.
The rest of the list at a glance
| Operator | Advertised welcome offer | Editorial rating |
|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | 9.8 |
| Nightluck | €6,400 + 280 free spins + 805% | 9.6 |
| CoinPoker | 150% up to $2,000 | 9.6 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.6 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.6 |
Offers shown in euros or dollars mean your deposit is likely to be converted, and a bonus cap in a foreign currency moves against sterling. Ask us if a specific brand supports a GBP account — it is one of the things we check.
Money questions we answer most often
Paysafe-style prepaid vouchers are bought for a fixed amount and redeemed as a deposit. That is their appeal and their limit.
- Cost to take part: nothing beyond the deposit itself at most sites, but minimum deposits vary and a low voucher denomination may fall below a bonus's qualifying threshold.
- Paying in: prepaid vouchers, debit cards, bank transfer, e-wallets and in some cases cryptocurrency. PayPal availability at sites outside the British licensing regime should never be assumed — verify it on the cashier page before you rely on it.
- Getting paid out: a voucher is one-way. Withdrawals typically return to a bank account, card or e-wallet, which usually has to be in your own name.
- Fees and conversion: voucher purchases, currency conversion and some withdrawal methods can each carry a charge. Two conversions — in and out — is a real cost on a euro-denominated account.
- Timings and limits: processing times and weekly or monthly withdrawal caps differ by operator and are often buried in the terms rather than the cashier. Identity and source-of-funds checks are normally completed before a first payout, so gather documents early.
Games and betting: what we can comment on
We write about the categories these sites actually run — slots, including progressive jackpots, with return to player and volatility explained; table games such as blackjack, roulette and baccarat; and live dealer rooms streamed with human croupiers. We also cover the sportsbooks many of the same operators run alongside the casino: pre-match and in-play markets, accumulators, bet builders, cash-out, esports and free bets with minimum qualifying odds, usually on a shared wallet with the casino. Ask us how a feature works and we will explain it. We will not tell you what to bet on, which game to pick, or predict an outcome.
Eligibility, regulation and your own position
You must be 18 or over. Sites that are not signed up to GAMSTOP operate under overseas licences rather than a Great Britain licence from the UK Gambling Commission, so the GAMSTOP self-exclusion scheme — which covers gambling businesses licensed in Great Britain — does not reach them. Accepting British customers is not the same as being authorised to serve them, and the complaints routes, dispute bodies and deposit-limit obligations differ accordingly. Read the operator's licensing page and its complaints procedure before depositing, and understand our terms of use for how this site's information should be treated.
If you are currently self-excluded, the right step is not to find a way around it. GamCare's National Gambling Helpline is available free on 0808 8020 133, 24 hours a day, and blocking software plus bank gambling blocks give you practical distance. We would rather receive an email about that than about a bonus.
Corrections, feedback and what happens next
If we have something wrong, we want the correction. Send the claim, the operator's current wording and the date you checked. We re-verify against the source, update the page and change the review date. Reader reports about slow payouts, unexpected voucher restrictions or terms that shifted after signup feed directly into how we weight an operator in our non GamStop casino rankings — we treat them as leads to verify, not as facts to publish.
For who we are and how we research, see our editorial background. Otherwise, one email to [email protected] reaches the whole team, and a clear subject line gets a faster answer than a detailed one.
Common questions about contacting us
Can you get my withdrawal released?
No. We have no access to any casino's systems or your account. Raise it with the operator's support team first, keep written records, and then follow its published complaints procedure to the dispute body named in its terms. If the outcome is unfair, tell us — patterns across readers inform our reviews.
Do you reply to every message?
We aim to answer every genuine reader enquiry within two working days. Bulk marketing emails and unsolicited link requests generally do not get a reply.
Will you recommend a casino for me personally?
We will explain how a term works, what a wagering requirement means in pounds, or how voucher deposits differ from card deposits. We will not tell an individual where to gamble or how much to stake. That decision is yours, and it should be made with money you can afford to lose.
Can I ask you to remove or change a review?
Operators can write to us with evidence that something we published is inaccurate, and we will check it. We do not remove accurate criticism, and a commercial relationship does not change that.
Do you share my email address?
We use it to reply to you. We do not pass reader correspondence to the operators we cover.