| Job Title: | Reports to: |
|---|---|
|
Support Worker |
Senior Carer/Care Coordinator
|
Job Overview:
(Note: In addition to these functions employees are required to carry out such duties as may reasonably be required)
- To provide care in accordance with best practice and legislative requirements, reflecting policies and procedures and agreed standards under the direction of the Senior Carer/Care Coordinator.
- To support and enable Service Users to maintain skills and personal interests whilst delivering person-centred care unique to the Service User.
- To maintain skills at a current level, undertake such training and development as required from time-to-time to maintain and progress knowledge.
Location:
The Service User’s home.
Working Hours:
5 days over a 7-day period, with varying shift patterns as agreed with the Care Coordinator.
Role Specific Duties:
- Ensure Service Users are at the heart of the care delivery and their wishes and preferences enhance their wellbeing.
- To support Service Users with all aspects of their day to day living, enabling them to enjoy the best possible quality of life.
- Most of the employee’s work will be alone with the Service User in their home.
- Compassion, good communication skills and a calm and caring manner are essential for this important role.
- Ensure Care Plans and other information about how to support Service Users are followed.
- Be responsible for informing the Senior Carer/Nurse of any changes in the needs of Service Users.
- Be responsible for promoting and safeguarding the welfare of those individuals they support.
Working with Others:
- Develop effective working relationships with other employees.
- Work in cooperation with members of the multi-disciplinary teams to maximise opportunities for service users.
- If desired by the Service User, maintain and develop relationships with family, friends and other people important in their life.
Leading by Example:
- Seek opportunities for personal and professional growth.
- Be a role model for other Support Workers and be an ambassador for the service.
- Be professional, polite and reasonable at all times.
Personal Responsibilities:
- Commit to achieving the relevant qualifications commensurate with the role.
- Attend statutory training and any other training as directed by the management.
- Understand and follow all policies and procedures relevant to the role.
- Be open to learning opportunities.
Value Based Personal Qualities
Working Together
- Involve Service Users, family, external agencies & colleagues
- Speak up when things go wrong
Respect and Dignity
- Understand person-centred care and can demonstrate treating people as individuals and respecting choices
- Promoting independence and encouraging appropriate risk taking
Everybody Counts
- Ensuring no one is discriminated against or excluded
- Understand human rights and impact on care delivery
- Facilitating people to ‘speak up’ about concerns and acting upon them
Commitment to Quality of Care
- Striving for quality in everything we do recognising and understanding what quality in care means for people using the services
- Being accepting about criticism and focusing on improvement
- Being open to new opportunities for learning and identifying the limits of skills and knowledge
Compassion
- Treating people with kindness
- Understanding the importance of empathy in all areas of employment
- Understanding the values of others and always providing a caring service
Improving Lives
- Focus on how things could be done better and sharing ideas
- Understanding of wellbeing and what is important to people using the service
- Improving outcomes for people
- Ensuring appropriate services are provided for people using the services
